ECMS Japan Co., Ltd. (hereinafter referred to as "our company") has established this Personal Information Protection Policy as a code of conduct that all employees of our company must follow in order to properly handle all personal information used for our business, and will strive to ensure that such information is complied with.

1. We will comply with laws, regulations, national guidelines and other standards regarding the handling of personal information. To that end, we will formulate a personal information protection management system that complies with the Japanese Industrial Standard "Personal Information Protection Management System - Requirements" (JIS Q 15001) and operate it appropriately.

2. We will acquire, use, and provide personal information appropriately, taking into consideration the content and scale of our business, including not handling personal information beyond the scope necessary to achieve the specified purpose of use and taking measures to ensure this.

3. When the Company outsources all or part of the handling of personal information to a third party, the Company will provide necessary and appropriate supervision of the outsourcee to ensure the safe management of the personal information.

4. We will not provide personal information to third parties except with the consent of the individual or as required by law.

5. We will take measures to prevent and correct the leakage, loss, or damage of personal information.

6. We strive to respond appropriately and promptly to complaints and inquiries regarding the handling of personal information. We also accept inquiries regarding the contents of our personal information protection policy and requests for disclosure, etc. of personal data held by our company (notification of purpose of use, disclosure, correction, addition or deletion, suspension of use or provision, disclosure of records of third-party provision). For inquiries regarding the contents of our personal information protection policy and procedures for requests for disclosure, etc., please contact the "Personal Information Complaints and Inquiries Desk" below.

7. We will continually improve our personal information protection management system.

<Personal Information Complaint and Inquiry Desk>

ECMS Japan Co., Ltd.

Personal information protection manager: Manager of General Affairs Division, Administration Department

TEL: 03-3527-2753

(Reception hours: Monday to Friday, excluding public holidays, 10:00 to 16:00)

ECMS Japan Co., Ltd.

Representative Director: Hideki Komatsu

Established: April 1, 2018

Last revised: January 4, 2024

This Privacy Policy may be changed without prior notice.

(Matters to be announced based on the Personal Information Protection Act and JIS, and matters to be made easily accessible to the person)

ECMS Japan Co., Ltd. strives to use and manage personal information appropriately in accordance with the Personal Information Protection Act.

1. Purpose of use of personal information (including information obtained indirectly or obtained other than in writing)

(1) Items acquired in connection with the freight forwarding business and related services (hereinafter referred to as "our services")

・For the provision of our services and related administrative processing

・For contacting customers

・For execution, billing, payment, etc. based on contracts and terms and conditions

・To manage and improve our services (including sending direct mail and questionnaires to customers)

・To comply with laws and regulations

(2) Audio and images acquired during sales activities including seminars

(3) Personal information obtained in connection with telephone inquiries (including voice information)

・To appropriately respond to inquiries and manage the response status

・To manage and improve our services

・Voices and images acquired during sales activities including seminars

(4) Personal information of people who apply for our job opportunities through recruitment agencies, recruitment sites, etc.

・For recruitment screening and communication related to recruitment screening, etc.

2. Purpose of use of personal information (obtained directly in writing)

(1) Personal information obtained from the inquiry form

・To appropriately respond to inquiries and manage the response status

・To manage and improve our services (including sending direct mail and questionnaires to customers)

(2) Personal information obtained during membership registration

・To save shipping source and shipping destination information and to assist in data creation for subsequent shipments.

・To provide cargo tracking information

(3) Personal information handled in employment applications

・For contacting job applicants

・To conduct recruitment screening

・To carry out administrative procedures regarding employment applicants

(4) Personal information obtained when applying for seminars

・For the management and operation of seminars

・To provide information about our services (including sending direct mail and questionnaires to customers)

3. Handling of personal information on the website

Our company may use cookies and web beacons on the website operated by our company (hereinafter referred to as "our site") for the following purposes.

・To investigate and resolve problems that occur on the server and our website.

・To improve our website

・To improve our services

・To distribute advertisements for our services

・To use as statistical data after making it impossible to identify individuals

In addition, we may use Google Analytics on the website operated by our company for the purpose of understanding and improving usage status.

How Google Analytics collects and uses access information is determined by the Google Analytics Terms of Service and the Google Privacy Policy. For more information, please visit:

Google Analytics Terms of Use: http://www.google.com/analytics/terms/jp.html

Google LLC Privacy Policy and Terms of Use: https://policies.google.com/?hl=ja

(Google Analytics™ is a trademark of Google Inc.)

*If the purpose of use is specified or notified individually, the purpose of use shall apply.

4. Voluntary provision of personal information

Providing your personal information is voluntary. However, if you do not provide the necessary information, you may be disadvantaged, such as not being able to use our services or being unable to respond to your requests or inquiries.

5. Regarding provision of personal information to third parties

(1) Data including personal information provided by customers based on our “International Courier Service Terms and Conditions” etc.

The recipients of "overseas third parties" and the purpose or reason for providing the information are as follows.

・ ECMS Group Companies: In order to provide and improve our services and respond to customer inquiries, we transfer and transfer data, including personal information, between ECMS Group companies and their affiliated corporations.

・Partner companies: We transfer data, including personal information, for the purpose of fulfilling obligations based on contracts with customers.

・Public institutions: Required by applicable laws in each country.

(2) Information regarding the name and personal information protection system of the country in which information may be provided is as follows.

・United States of America: https://www.ppc.go.jp/files/pdf/USA_report.pdf

・Republic of Indonesia: https://www.ppc.go.jp/files/pdf/indonesia_report.pdf

・Commonwealth of Australia: https://www.ppc.go.jp/files/pdf/australia_report.pdf

・Canada: https://www.ppc.go.jp/files/pdf/canada_report.pdf

・Republic of Singapore: https://www.ppc.go.jp/files/pdf/singapore_report.pdf

・Kingdom of Thailand: https://www.ppc.go.jp/files/pdf/thailand_report.pdf

・Republic of Korea: https://www.ppc.go.jp/files/pdf/korea_report.pdf

・Taiwan: https://www.ppc.go.jp/files/pdf/taiwan_report.pdf

・People's Republic of China: https://www.ppc.go.jp/files/pdf/china_report.pdf

・Republic of the Philippines: https://www.ppc.go.jp/files/pdf/philippin_report.pdf

・Socialist Republic of Vietnam: https://www.ppc.go.jp/files/pdf/vietnam_report.pdf

・Hong Kong: https://www.ppc.go.jp/files/pdf/hongkong_report.pdf

・Malaysia: https://www.ppc.go.jp/files/pdf/malaysia_report.pdf

・Mexico United States: https://www.ppc.go.jp/files/pdf/mexican_report.pdf

・EU and UK: https://www.ppc.go.jp/enforcement/infoprovision/laws/GDPR/

(3) Among the countries specified in the preceding paragraph, the Republic of Indonesia, the Kingdom of Thailand, the Socialist Republic of Vietnam, and Malaysia do not meet the eight principles of the OECD Privacy Guidelines in some areas, but not in other countries. Meets the 8 Principles of the OECD Privacy Guidelines. We have taken all appropriate measures. Please check the website listed in the previous section for information on each country's system.

(4) The privacy policies of each company in the ECMS group are as follows.

・ECMS America Privacy Policy: https://www.ecmsglobal.com/en-us/legal.html

・ECMS UK Privacy Policy: https://www.ecmsglobal.com/en-uk/legal.html

・ECMS Netherlands Privacy Policy: https://www.ecmsglobal.com/en-nl/legal.html

・ECMS Singapore Privacy Policy: https://www.ecmsglobal.com/en-sg/legal.html

・ECMS Republic of Korea Privacy Policy: https://www.ecmsglobal.com/ko-kr/legal.html

・ECMS People's Republic of China Privacy Policy: https://www.ecmsglobal.com/zh-cn/legal.html

・ECMS Hong Kong Privacy Policy: https://www.ecmsglobal.com/en-hk/legal.html

(5) When transferring or transmitting data containing personal information, the Company will take safety measures to ensure the reliable transmission or transfer of data based on the Company's "Privacy Policy."

6. Regarding entrustment of personal information

When outsourcing all or part of the handling of personal information, our company will exercise necessary and appropriate supervision over the subcontractor to ensure the safe management of the personal information entrusted with the handling.

7.Request for disclosure of personal information, etc.

Please contact the "Personal Information Complaints and Consultation Desk" below for any matters related to "dissemination of matters related to retained personal data," such as the purpose of use of all "retained personal data" and procedures for "requests for disclosure, etc." We will respond without delay.

<Personal Information Complaint/Consultation Desk>

5F Marukuni Building, 10-2 Koamicho, Nihonbashi, Chuo-ku, Tokyo 103-0016

ECMS Japan Co., Ltd.

Personal information protection manager: General Affairs Department Management Department Section Manager

TEL: 03-3527-2753

(Reception hours: Monday-Friday 10:00-16:00, excluding holidays)

Establishment date: April 1, 2018

Last updated: November 6, 2023